On this page you will find many of the most frequently asked questions, asked of us in the past from our past and present customers. If you can't find the answer to your question here please do not hesitate to contact us as we will be pleased to assist in anyway that we can.

What happens to my property when I leave it as security for a loan? The answer is simple! Nothing!... nothing happens to your items you leave with Tolots, all the items you pledge are secured in our strong safe (size permitting of course), larger items are stored in secured monitored storage facility. All pawned items are securley stored. Please note: The onus of insurance is upon the owner of the property, not the pawnbroker.

How long is a loan for? The maximum loan period is for 6 months. You may at any time settle the loan and interest which will be calculated and applied to give you a settlement figure, interest is calculated and applied monthly to the loan on the day of signing the agreement and at the beginning of each contract month. If you redeem your pledge early, interest will be charged to the end of month period in which you redeem. A contract month means the period of a calender month commencing on the date of the signed loan agreement. e.g. If you take a loan out on the 1st September then the interest will accrue again on the 1st of October.

Do I have to redeem (settle) my account at 6 months? No, you are not obliged to redeem (settle) your account at the end of the loan period. You may request a renewal of your agreement, to do this you will need to pay the outstanding interest. We will then issue you with a new agreement, which will last for another 6 months.

How old do I have to be to take out a loan with Tolots? You must be over 18 years old.

How many loans can I have? Unlike the banks there are no restrictions on the amount of loans you have with Tolots.

Do I need ID? You will be required to provide the following ID. At least one form of ID from Section A, plus at least one form of ID from section B or C. Section A Utility bill dated within the last 3 months. Wage slip/p60 dated within the last 3 months. Letter from a solicitor/accountant dated within the last 8 weeks. Letter from NHS/Inland Revenue dated within the last 8 weeks. Mortgage Statement dated within the last 8 weeks. Section B Current/valid UK Driving Licence/Provisional (card and counterpart). Current/valid UK Passport. Valid CIS Current/valid Firearms Licence Current council tax or rent book (must be dated). Current DSS Benefit book. Current/valid photographic employee ID card. Section C Current/valid Visa or Mastercard Credit Card. Current/valid Storecard. Current/valid Cheque Guarantee Card. Current Switch or Delta Card. Photocopies of ID from section C will be copied front to back.

Do I need to have a good credit rating? No there are no credit checks, loans are secured on goods and property not on the borrower.

Do you value diamonds? All diamonds are taken into account, however, the diamond chips under 0.5 carat do not hold a great value, therefore, the weight of the gold only will be taken into account when assessing small cluster rings.

What happens if I choose not to redeem the property? Approximately 80% return and repay the money they have borrowed, leaving around 20% who choose never to collect the items they pledge. To read our terms for this occurrence please click here.